Got Questions? We've Got Answers

The Philippines is known for its highly skilled and English-proficient workforce. The cultural compatibility with Western countries ensures smooth communication and understanding. Cost-effective labour allows for quality services at a lower cost compared to hiring locally.

We maintain a transparent pricing structure with no hidden fees, no consultation fees, no setup fees and recruitment fees.

While you can hire virtual staff directly, it can be time-consuming and complex. We manage the entire recruitment process, including identifying the best talent through communication and technical assessments, running background checks, and understanding cultural aspects. We handle the ongoing management of virtual staff, mediating any issues that arise to ensure a smooth and efficient experience for your business. We also provide backup and temporary virtual staff if your permanent staff are unwell, on holiday, or affected by weather conditions impacting electricity and internet connections.

The cost of hiring virtual staff from the Philippines varies depending on the complexity of tasks and the level of expertise required. Generally, it is significantly more cost-effective than hiring locally. For detailed pricing information and a salary comparison, please refer to our price guide.

No, our services are designed to complement the local workforce, not replace it. Outsourcing is a well-established practice in the industry, with many large Australian companies like Telstra, BHP Group, Canva, Optus, Vodafone, ANZ, Macquarie Group outsourcing staff in the Philippines to manage costs effectively. Small businesses should also take advantage of this opportunity to reduce expenses, allowing them to reallocate resources and create more strategic, high-value jobs within Australia. This approach not only supports business growth but also contributes positively to the local economy.

Yes, you can hire multiple virtual staff members with different skill sets to handle various aspects of your business operations.

We prioritise the protection of your sensitive information by implementing stringent security measures and confidentiality agreements. All our independent contractors are required to sign non-disclosure agreements and contracts to ensure compliance. Furthermore, highly sensitive and confidential data is managed exclusively by our onshore virtual staff, ensuring that you are protected under Australian laws.

Yes, we offer flexible hiring options, including part-time, full-time, and project-based engagements. This allows you to tailor your workforce according to the demands of your business and optimise your operational efficiency.

We respect local holidays and provide time off in accordance with Philippines labour laws. To ensure uninterrupted support for your business, we coordinate closely with you to manage schedules and maintain consistent operations. This ensures we honour the rights and well-being of our virtual staff while delivering continuous service to our clients.

We have comprehensive contingency plans to manage disruptions caused by weather conditions, power outages, and internet disruptions, ensuring minimal impact on productivity. To ensure continuous support for your business, we strategically recruit and hire in different states and islands. This geographic distribution provides a backup for your allocated virtual staff in case of unforeseen weather conditions. Additionally, we assist our virtual staff in accessing alternative internet connections and power sources to ensure uninterrupted service. If the situation demands, we will assess the severity and allocate a temporary virtual staff member to maintain consistent operations.

We address conflicts or issues promptly through mediation, performance reviews, and, if necessary, reassignment or replacement of the virtual staff member.

Depending on the arrangement, virtual staff can work exclusively for your business or handle multiple clients, based on your preference and agreement.